30-Day Refund Policy

1. Scope of This Policy

This 30-Day Refund Policy applies to all residential and commercial electrical services performed by Fowler Electrical Contractors, Inc. It covers workmanship defects, incomplete work, and situations where the work performed materially deviates from the agreed-upon scope. It applies to new customers and existing maintenance program clients alike.

2. What Is Covered

Within 30 days of project completion, the following issues are covered:

• Workmanship defects: Any aspect of the installation or repair that fails due to improper execution by our crew.
• Incomplete work: Any line item on the approved work order that was not completed to the agreed standard.
• Code compliance failures: Any installation that does not pass a required inspection due to our workmanship error.
• Damage caused by our crew: Property damage directly attributable to the actions of Fowler Electrical personnel during the project.

3. What Is Not Covered

The following situations are not covered under this refund policy:

• Damage resulting from misuse, neglect, unauthorized modifications, or acts of nature occurring after project completion
• Issues caused by pre-existing conditions at the property that were not disclosed at the time of the estimate
• Change-of-mind requests unrelated to workmanship quality
• Material failures covered by manufacturer warranties (which are handled separately)
• Work performed by third parties after the completion of our project

4. How to Request a Refund or Remedy

To initiate a refund or remedy request:

1. Contact our office within 30 days of project completion by phone at (984) 379-1596 or by email at office@fowlerelectric.org.
2. Provide your name, project address, invoice number, and a description of the issue. Photographs are helpful but not required.
3. A project manager will contact you within 1 business day to discuss your concern and schedule a return visit if necessary.
4. Our crew will return to the property to inspect the issue at no cost to you. If the issue is covered under this policy, we will complete corrective work immediately or schedule a follow-up within 5 business days.

5. Refund Options

Depending on the nature of the issue and the resolution agreed upon, we may offer one or more of the following remedies:

• Corrective re-work: Our preferred resolution. We return to the property and complete the work correctly at no charge.
• Partial credit: A partial credit applied toward a future invoice for issues that cannot be fully rectified through re-work alone.
• Partial refund: A refund of the portion of the invoice corresponding to uncompleted or defective work, issued to the original payment method within 7–10 business days.
• Full refund: In rare cases where the work performed provides no value and cannot be remediated, a full refund of amounts paid may be issued following review and approval by our operations manager.

6. Emergency Service Calls

Emergency service calls are subject to a modified policy. Because emergency response involves dispatching a licensed electrician immediately, the service call fee covers the technician's time and travel and is non-refundable. Any materials or repair work billed beyond the service call fee are subject to the standard 30-day policy.

7. Refund Processing Timeline

Once a refund has been approved:

• Credit card refunds are processed within 5–7 business days and may take an additional 2–5 days to appear on your statement.
• Check refunds are mailed within 7 business days.
• Bank transfer refunds are processed within 3–5 business days.

8. Contact